Our platforms mainly provide you with access to health-related and medicinal products and/or services which by their very nature may be personal to you. Just like in a normal walk-in pharmacy, access to, sale and/or display of these products and/or services maybe restricted by law, regulations or practice. Consequently, due to the nature of these products and/or services, we have no option but to require you to register for purposes of not only placing orders with us but also browsing through the available content on any of our platforms.
We will have information including personal information as defined under the POPI Act relating to all our customers which may include (but not limited to): I. Names and Surname II. Email Addresses III. Social Media Account names or Handles IV. Physical address V. Gender VI. Mobile contact details VII. On-line identifiers VIII. Date of birth IX. Identification Number. Given the nature of the products and/or services we provide via our platforms, personal information may also include (but not limited to): 1. Medical and records and history; 2. Medical aid details; 3. Prescription scripts; Prescription medication; 4. Over the counter medication; 5 Health status.
The above-mentioned information allows us to I. Identify you; II. Verify your identity and where applicable assign a unique identifier to you; III. Create a user account for you; and IV. Enter into a legally binding and valid contract with you. Furthermore, your personal information may be used for customer relation and engagement purposes. Thein formation you share with us via our platforms may allow us to create a client profile and enhance your user interface experience by: I. Allowing us the opportunity to fulfil our contractual obligation to you, by delivering goods and services that you have ordered or to verify orders in the event that items ordered cannot be found and to process any returns due to you; II. Notifying you of any changes to any of our platforms, terms and conditions which may materially impact on our contractual obligations towards you; III. Notify you of all promotional activities as well as products and/or services that may interest you; IV. Solicit feedback from you to improve your user interface experience when using any of our platforms; V. Comply with all legal and regulatory obligations governing the operating of an on-line business; VI. Undertake for statistical purpose, research relating to product development, client preferences and trends, without the information being specifically linked to you.
When you access any of our platforms, you consent to us collecting and retaining records of your personal information for no longer than may be necessary as prescribed by the POPI Act and/or our own retention policy. As a result of accessing our platforms, we may use information technology modelling tools to process personal information for statistical and marketing purposes gleamed from the devices that you use to access our platforms. This information is collected and stored on our data bases as Cookies.
As per the prescripts of the POPI Act, you have to right to request: I. To opt out of receiving any unsolicited direct marketing information from us; II. The return or destruction of your personal information; III. That we specifically do not share any information as it relates to your personal information with any third party other than those third parties that providing us with products and/or services that enable us to deliver our contractual obligations to you.
In the event that you wish to lodge a complaint about us with the Information Registrar of South Africa, you may do so by coping the link below onto your Browser and following the defined processes. https://inforegulator.org.za/