Refunds & Return Policy

Return of Medicine

As per regulation by the Medicines and Related Substances Act of 101 of 1965 and Good Pharmacy Practice in South Africa, no medicines are returnable to the pharmacy from patients/customers after the delivery note has been signed and pharmacist and/or delivery personnel has left the delivery address. Neither shall the medicine(s) be exchanged for credit nor different product(S) 

NB: To avoid return of medicines that you as a patient/customer had ordered, please cross check the medicines on delivery to you address before the delivery personnel leaves your premises

We shall only accept medicines for disposal and destruction of medicines that the patients/customers may want to get rid of. Such medicines shall be managed as per the applicable regulations for destruction of medicines.


We regret that no order will be accepted if we identify an inadvertent and/or obvious error in the prices of any product or services on any of our platforms.

Order Confirmation

Orders placed on any of our platforms constitute your offer to purchase subject to these conditions of use. Your offer is deemed to have been accepted by us when you receive our confirmation of your order. Failure by us to formally confirm or notice our acceptance shall not affect the validity of the sale or enforceability thereof.

Risk of Ownership

Risk in the products shall pass to you by acceptance of the products by you or your authorised representative on delivery. We and/or our dispensing partner pharmacies will retain ownership in the products until payment has been received in full without any conditions and such payment has been cleared by our nominated bank.

Intellectual Property Rights

All rights, including copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on any of our platforms are owned by or licensed to us. All data and information communicated to or from any of our platforms including its database also belongs solely to us or our licensors. You agree to sign all documents as we may reasonably require in order to assign any rights that you may acquire in the content on any of our platforms. You agree also to waive any moral rights in such content.

You are permitted to view, print or store electronically a copy of any information on any of our platforms, including these conditions of use, solely for your personal, lawful, non-commercial use. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights. You are not permitted to use the content on our platforms, our logos or any product or other images that appear on our platforms without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our or our licensors’ intellectual property rights. 

Advertising and other promotional material of third parties may appear on our website from time to time. We do not endorse such third parties or their products and/or services. Your reliance on any information contained in such material is entirely at your own risk.