Terms & Conditions

Welcome to Digi Pharm. Digi Pharm provides online features and other services to you when you visit or shop at various Digi Pharm platforms, use Digi Pharm services, use Digi Pharm applications for mobile, or use software provided by Digi Pharm in connection with any of the foregoing (collectively or individually referred hereinafter as our “platform” or “platforms”). By accessing or using any of our platforms, you agree, on behalf of yourself and all members of your household and others who use or access any of our platforms under your account, to the following conditions.

Privacy

Please review our Data Privacy Policy, which also governs your use of our platforms, to understand our practices.

Disclaimer

It is our mission that all information on all our platforms is as accurate and up to date as possible, and that all products promoted or sold via our platforms cause no harm to you or the environment. However, due to the possibility of human and/or technical error, we accept no responsibility for the accuracy or completeness of the information provided on these platforms. Neither do we accept responsibility to any adverse reactions that any of the products promoted or sold on our platforms may cause. We have taken every reasonable measure to ensure that the products promoted or sold via our platforms are of the highest quality and safety. Please note that the recommendations on these platforms are not advice or a medical practitioner or health expert. We, therefore, advise the consultations of a medical practitioner or health expert if there is ever any doubt as to the use of any of the products promoted or sold via any of our platforms.

Usage

You are welcome to browse or use any of our platforms for your own personal, non-commercial shopping and information purposes only. No other use is permitted without our prior written consent. You may not use our platforms for any purpose such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on these platforms. The unauthorised use, copying, reproduction, variation, modification or distribution of the content on any of our platforms, the uploading of any unlawful or damaging information or viral software, or the creation of any links to any of our platforms from any other site whatsoever, is strictly prohibited.

You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our platforms and/or its contents contrary to these conditions of use. We use cookies to identify the computer device with which you connect to any of our platforms. We reserve the right to restrict your use and access to any of our platforms or part thereof in the event of any unauthorized use. We reserve the right to suspend you on any of our platforms or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using any of our platforms in compliance with these conditions of use or if we believe the information provided by you is untrue, in accurate or incomplete. 

Any indulgence of extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these conditions of use or law.

Laws

Use and/or access to any of our platforms is governed by the laws of the Republic of South Africa.

Variation

We may, in our sole discretion, change these conditions of use or any part thereof at any time without notice. You should check them regularly, as your continued use of our platforms means that you accept any updated or revised conditions of use.

Registration on our platforms

Registration as a purchaser or user on any of our platforms is free and does not oblige you to make any purchases. You must register with us before placing your first order on any of our platforms. Please click on Let’s Get Started to register.

Registration on and/or use of any of our platforms constitute your acceptance and agreement to be bound by the conditions of use to access and use any of our platforms. To register, you will be required to provide certain personal information which is protected under our data privacy policy which is available here. When registering with us you will be required to provide an email address and a password which will be used as your username for purposes of accessing any of our platforms. Please keep your password private as we do not accept any liability for any damages suffered or losses incurred from the use or misuse of your account.

You may be required to enter your email address and password each time you visit any of our platforms especially when you intend to place any orders. To amend any registration particulars please click on “Account” where you can edit your details. In registering, you are required to provide us with complete and accurate information about yourself. By doing so, you warrant that the information you have provided is correct. Upon acceptance of your registration, an email confirmation of your registration will be transmitted to you with a Once-Off Pin (OTP) to activate your account.

Orders

As part of the registration process, you will be required to submit your personal information including (but not limited to), full legal name, your date of birth, your identity or passport number as well as your address. This is to verify that you are, amongst others, over the age of 18, which is a requirement to purchase and/or place any orders through any of our platforms.

By submitting an order to purchase products on any of our platforms, you represent and warrant that you are authorised to make payment and that there are sufficient funds available with a credit card or your chosen method of payment.

In order to protect our interests as well as yours, we may scrutinize and verify your or any transactions to prevent fraud or suspected illegal activity. A transaction may be refused if we are not satisfied that it is legitimate.

Delivery

Delivery days and hours will be entirely and solely dependent on the operating hours of dispensing pharmacy within our network of dispensing pharmacies located in or closest to your area. 

Deliveries will take place on the same day from when your order has been placed and paid for save where the order is placed after 14h00 and in that case the delivery will take place on the next following day. We reserve the right to change these delivery lead times. As some dispensing pharmacies may, generally, be open on weekends and public holidays, we will, where possible, use reasonable endeavours to effect deliveries on weekends and public holidays.

On delivery of the order to the specified delivery address, you will receive our delivery note showing the items delivered, any non-available items, the delivery fees, service fees, Value-Added Tax and the total amount debited from your payment card. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice at the delivery address to this effect. The delivery service will attempt to contact you in order to arrange for an alternate delivery time. We reserve the right to charge an additional delivery fee should it be required in the circumstances. Our liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time at no additional charge. 

Please arrange that you or your authorised representative is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorised representative to confirm on the platform by means of pressing items received button, or sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. We have outsourced all delivery and collection arrangements. Accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/or affiliates.

Product Images and Information

The actual products delivered to you may be subject to variations in appearance as product packaging may differ over time. It remains your responsibility to ensure that the product ordered is correct and the product description and/or model number will always overrule or prevail over any related images when resolving a dispute about a product.

Sale products may vary from photographs. Please note that as per SA pharmacy law requirements, we may, in certain instances, be precluded from displaying images for some pharmaceutical products. Any comments uploaded by our users or any third party are their opinions alone and do not in any way represent our views, opinions, beliefs or values.

Pricing and Availability

The products displayed and/or sold via any of our platforms are subject to availability and will be delivered within the Republic of South Africa only and within the areas as determined by us from time to time. Available delivery areas are identified at the registration process when the delivery address is entered, and it thus it remains your responsibility to ensure that the delivery address, including the house number, street name and postal code, is correct.

All prices displayed on any of our platforms are valid and effective only in the Republic of South Africa for the day that they are viewed. We reserve the right, without notice, to discontinue or change pricing or specifications of the products and/or services offered on any of our platforms without incurring any liability whatsoever.

We cannot always guarantee availability of stock. If we are unable to supply each and every item ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items that are correctly delivered. Subject to our policy on the return of medicine below please see our Refunds and Returns Policy.